Frequently Asked Questions
What types of products do you sell?
At Puddinz n Woofaz, we stock a curated range of premium accessories for dogs and cats — from orthopedic and memory foam beds, harnesses, collars, and feeding mats, to automatic feeders, water fountains, grooming tools, litter boxes, and smart pet tech like the Enabot EBO AIR2 pet camera robot. Browse our collections by pet type (Puddy Cat or Woofa Dog) or by category.
How long does shipping take to Australia?
Orders are fulfilled same day, once dispatched, Australian deliveries typically arrive within 5–12 business days. You'll receive a tracking number via email so you can follow your order every step of the way.
Do you ship internationally?
Yes! We ship worldwide. Estimated delivery times are: New Zealand 7–14 business days, United States & Canada 8–18 business days, United Kingdom & Europe 8–18 business days, and Rest of the World 10–20 business days. Please note that international orders may be subject to customs duties and taxes, which are the customer's responsibility.
What is your return policy?
We offer a 30-day return window from the date you receive your item. Items must be returned in their original condition — unworn, unused, with tags and original packaging intact. To start a return, email us at Hello@puddinznwoofaz.store. Please note that sale items, gift cards, and personal care goods are non-returnable. Refunds are processed within 10 business days of return approval.